1. Ticket purchases
Once a ticket has been successfully purchased and payment has been confirmed, the booking is considered confirmed.
✦ Tickets are generally non-refundable and non-cancellable once purchased, except in the circumstances specifically mentioned in this policy.
2. Cancellation by the Customer
Tickets cannot normally be cancelled or refunded at the request of the customer after the purchase has been successfully completed.
- Please carefully check the ticket type, event date, quantity, and other booking details before completing your payment.
3.Event Postponement or Rescheduling
If the event is postponed or rescheduled, tickets purchased for the original event may remain valid for the rescheduled date, subject to the terms communicated by Boho Fest.
If a refund option is offered in the event of postponement or rescheduling, eligible ticket holders will be informed of the applicable process and timeline.
4. Change in Artist Line-up or Event Programming
Changes to artists, performers, activities, schedules, zones, attractions, or other event programming do not automatically entitle a ticket holder to a refund. Boho Fest reserves the right to make reasonable changes to the event programme, performers, timings, activities, venue arrangements, or other event details where necessary.
5. Failed or Unsuccessful Transactions
If your bank account or payment method has been debited but your ticket booking has not been successfully confirmed, please contact Boho Fest with the relevant transaction details. Such transactions will be checked against our payment and booking records. Where the payment has been received but the ticket has not been generated or the transaction is determined to have failed, the applicable amount will be processed in accordance with the payment provider's settlement and refund process.
6.Non-Attendance
No refund will be provided for tickets that are not used, including situations where a ticket holder: 1.Does not attend the event 2.Arrives after the applicable entry period 3.Leaves the venue and is unable to re-enter where re-entry is not permitted 4.Is unable to attend due to personal reasons, travel issues, illness, change of plans, or other circumstances beyond the organizer's control
5. Contact Support
For any billing discrepancies, ticket transfer assistance, or refund inquiries, please email our Box Office team with your Order Number and phone number: